Got a question? Check out our frequently asked questions!
How often should my pet be groomed?
What's included in a full groom?
Do you groom, cats?
This depends on your pets breed, coat type and life stay. Most pets benefit from professional grooming every 4-8 weeks. Longer coated breeds or pets with skin conditions may need more frequent appointments. Longer the coat more frequent the groom.
A full groom includes a warm bath with coat appropriate shampoo and conditioner, blow dry, brushing, full body clip and or scissor to owners preference or breed standard, nail trim, ear clean.
Yes! We offer gentle, professional cat grooming services including deshedding, lion clips, hygiene trims, bath and drys. Cat appointments re handled with extra care and tailored to their comfort and stress levels.
How long does grooming take?
Can I stay with my pet for the groom?
My pet is matted, what are our options?
Most appointments take 1.5 to 3 hours depending on your pets size, coat condition, and behaviour. We'll give you a time estimate at drop off and notify you when your pet is ready for pick up.
We find that pets are often more anxious when owners are nearby. For safety and focus, we ask that owners drop off and return at pickup time. We will keep you updated if needed.
If matting is mild, we'll attempt to brush and demat it safely at an extra charge. If the coat is severely matted, a short clip may be necessary to avoid pain and skin damage. We'll always discuss options with you before starting.
Are nails included in the groom?
What's a mini groom?
Can you groom my dog if she's pregnant?
Yes, nail trimming is included with all full grooms, mini grooms and wash/drys. If you need a quick nail trim we also offer this as a stand along service. Nails should be trimmed every 3-4 weeks
A mini groom is a tidy-up between full grooms. It includes a warm bath, blow dry, brush out, hygiene trim, paw tidy, nail trim, and tidy between the eyes and visor. Perfect for maintaining a knot free coat between grooms.
Yes, We can groom pregnant dogs depending on how far along they are, and how they are coping physically, please let us know prior to your booking so we can book extra time and keep the appointment as stress free and gentle as possible. This may take us a longer time but worth it for the comfort of your pet.
What's your cancellation policy
How much is de-matting?
I forgot my dogs lead, can he come into the store off lead?
We require at least 48 hours notice for cancellations or rescheduling. If less than 2 days notice is give, you will be invoiced a no-show fee of $50 per hour booked, as it's unlikely we can fill that time on short notice. This helps us cover the loss of income and protects our small business.
For severely matted pets requiring a shave-down there is a $15 shave-off fee. If de-matting is possible, safe and your pet tolerates it, it's $15 for the first 10 minutes, then $1.50 per minute after that. This covers the extra time, skill and care needed to de-matt your pets coat safely.
No, for safety reasons, all pets must be on lead or in a secure carrier. We often have dogs, cats, people leaving at the same time, so we need all pets to be under control. If you forget your lead, let us know we are happy to lead one from your car to the parlour.
Do you use cage dryers?
Do you groom anxious or senior pets?
What if my pet is hard to groom?
No, we don't have one in our parlour and all dogs are dried by hand.
Yes, We specialise in compassionate grooming for elderly or nervous pets. Let us know of any health or behaviour concerns beforehand so we can adjust our handling and schedule accordingly.
We always prioritise your pets safety and comfort. If a pet becomes overly stressed or aggressive (especially cats) we may need to pause or modify the groom. In rare cases we may recommend a vet to talk about calming options to aid while we groom.
