Policy's

Matting

Severly matted pets may require shaving to prevent further pain or injury. As matting is painful and uncomfortable we will always prioritise the comfort and safety of your pet. Additional fees for extra time and skill for removal will apply. We are not liable for any underlying skin conditions or irritation revealed once mats are removed.

Fleas and ticks

If fleas and ticks are found, a flea treatment will be given at the owners expense. Severe infestation may result in rescheduling for health and hygiene reasons.

No-show & Late cancellation:

Appointments missed or cancelled with less than 24 hours notice will incur a fee equal to the service booked.

Injury or Accident:

While every effort is made to ensure your pet’s safety and comfor, grooming involves the use of sharpe tools and equipmen. By signing below, you acknowledge that minor accidents (e.g. Nicks, clipper irritation) can occasionally occur. In the unlikely event of serious injury, we will seek immediate veterinary attention at your expense unless discussed otherwise.

Behaviour and handling:

If your pet displays aggressiv, anxiou, over stressed or unpredictable behaviour that risks injury to staff and themselve, we may stop the groom and charge for the time booked. Muzzles may be used if necessary for safey. If your pet is able to be groomed but requires speical handling there may be addition fee to cover extra time and skill.

Health Disclosure:

lease inform us of any health problems (e.g. epilepsy, heart problems, allergies, recent injuries or surgery) this helps our groomers tailor the services to avoid stress or complications.

Arrival:

All dogs must arrive on a lead. All cats must arrive in a secure carry crate. This is to insure all pets arrive safe and calm. If you arrive without any requird teething ask the groomer for a spare crate or lead before bringing in your pet.

Late Pick Up or Drop Off

If you are more than 20mins late to your scheduled appointment, you appointment may need to be rescheduled as late arrivals disrupts our schedule and can prevent ys from completing your pets grooms. Once we notify you that your pet is ready for pick up. Please pick them up promptly. Pets collected more than 1 hour after pick up notification will incur a $25 per hour fee, as we are unable to house pets for long periods. If you do require half-day or full-day care outside of your grooming appointment this must be arranged in advance to ensure we can accommodate your pet, and additional fees will apply.

Online Shopping

Thank you for supporting Grooming with Summah. We want you to love your purchase, and we carefully select products that we believe are practical, safe, and suitable for your pets.

Change of Mind Returns

Due to hygiene reasons and the nature of pet grooming products, we do not offer refunds or returns for change-of-mind purchases.

Please carefully check product descriptions, sizes, and suitability before purchasing. If you need help choosing the right product for your dog or cat, we are always happy to help.

Faulty or Damaged Items

If your item arrives faulty, damaged, or has a manufacturing issue, please contact us within 7 days of receiving your order with:

Your order number
Photos of the item and the issue
A description of the problem

If the item is found to be faulty, we will arrange a replacement, repair, or refund where appropriate.

Incorrect Items

If you receive an incorrect item, please contact us within 7 days of receiving your order. We will arrange the correct item to be sent out or provide another suitable solution.

Clothing Returns

Clothing items may be exchanged for a different size if:

The item is unworn
The item is unwashed
All tags are attached
The request is made within 14 days of receiving your order

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Show Leads & Grooming Accessories

Show leads, brushes, and grooming accessories must be unused and in their original condition to be considered for an exchange. Used grooming tools cannot be returned due to hygiene reasons.

Sale Items

Sale items, clearance items, and discounted products are final sale and cannot be returned unless faulty.

If you have any questions about a product before purchasing, please contact Grooming with Summah and we will be happy to help you choose the right option for your pet.